Privacy Policy

This Privacy Policy applies to all services provided by Jackpot City Philippines via our website. It governs the collection, processing, and storage of personal information to ensure compliance with Philippine data protection standards and international best practices for online betting PH platforms.

To provide a premium experience with the best online slots and live games, we collect several types of information:

• Registration Data: Full name, date of birth, email address, and mobile number.
• Payment Details: Transaction history, payment method identifiers (e.g., GCash or bank details), and billing information.
• Gameplay Activity: Records of bets placed, games played, and winnings earned.
• Technical Information: IP address, device type, browser settings, and operating system.

Jackpot City collects information through various channels to ensure seamless service:

• Direct Input: Information you provide when registering an account or contacting support.
• Automatic Tracking: Usage data collected via cookies and server logs as you navigate our platform.
• Third-Party Providers: Data from identity verification services and payment processors to facilitate secure gaming.

Your data is used to maintain the high standards of Jackpot City Philippines:

• Account management and identity verification (KYC).
• Processing deposits and withdrawals for real money casino play.
• Personalizing your gaming experience and offering tailored bonuses.
• Fraud prevention, anti-money laundering (AML) checks, and security monitoring.
• Compliance with legal and regulatory obligations in the Philippines.

We do not sell your personal data. We only share information with trusted partners necessary for operation:

• Payment Processors: To facilitate secure financial transactions.
• Regulatory Authorities: When required by Philippine law or gaming licenses.
• Verification Partners: To confirm player age and identity.
• Analytics Providers: To help us improve our platform performance and user interface.

Jackpot City Philippines employs military-grade security to protect your assets and information:

We utilize SSL/TLS 256-bit encryption for all data transmissions. Our servers are housed in secure facilities with restricted access and undergo regular security audits to defend against unauthorized access or cyber threats.

We use cookies to enhance your experience. These include:

• Essential Cookies: Required for logging in and account security.
• Performance Cookies: Help us understand how players interact with our slots and table games.
• Functional Cookies: Remember your preferences, such as language settings.

You can manage cookie settings through your browser, though disabling them may affect site functionality.

As a valued player at Jackpot City, you have the right to:

• Access the personal data we hold about you.
• Request rectification of inaccurate information.
• Request deletion of data (subject to regulatory retention requirements).
• Opt-out of marketing communications at any time.
• Request a copy of your data in a portable format.

We retain your personal information for as long as your account is active or as needed to provide you with services. Following account closure, we retain certain data for a period of five (5) to seven (7) years to meet legal, tax, and anti-fraud obligations.

Jackpot City Philippines enforces a strict 18+ policy. We do not knowingly collect data from individuals under the age of 18. If we discover that a minor has provided us with personal information, we will immediately terminate the account and delete the associated data.

Your information may be processed in servers located outside the Philippines. We ensure that all international transfers are protected by appropriate safeguards, including standard contractual clauses, to maintain the same level of protection as required locally.

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. We will notify players of significant changes via email or through a prominent notice on the Jackpot City Philippines platform.

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to our Data Protection Officer:

Email: [email protected]
Support: Available 24/7 via Live Chat