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Privacy Policy | Jackpot City Official - Secure Gaming in Philippines

Last Updated: 2026-08-23

Privacy at a Glance

  • What we collect: Basic identity, payment details, and device technical data.
  • Why we collect it: To manage your account, process payments, and prevent fraud.
  • Who sees it: Our internal team and essential partner service providers.
  • Retention: Kept for the duration of your account and as required by PH law.
  • Your control: You can request access or deletion via our support channels.

1. Introduction and Scope

Welcome to the Privacy Policy of Jackpot City. This document explains how we handle your personal data when you use our platform. This policy applies exclusively to users located in the Philippines.

Our commitment is to provide a transparent and secure gaming environment. Please note that this policy only governs the services provided on this website. It does not apply to third-party websites, payment gateways, or external links that you may visit after leaving our platform.

2. Personal Information We Collect

To provide a seamless real money gaming experience, we collect the following categories of data:

Account and Identity Data

Information provided during registration, such as your name, email address, date of birth, and contact details. This is used to establish your identity and ensure you meet the legal age requirement.

Verification Documents

Copies of government-issued IDs or utility bills used for KYC (Know Your Customer) processes to prevent identity theft and fraud.

Payment Data

Transaction history and payment method details (e.g., GCash information) used to process your deposits and withdrawals securely.

Gaming and Technical Data

Logs of your gaming activity, transaction timestamps, IP addresses, browser type, and device identifiers to optimize performance and detect suspicious behavior.

Support Communications

Records of your interactions with our support team via the channels available on this site.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: When you create an account, make a deposit, or contact support.
  • Automatically: Through cookies and server logs as you navigate the platform.
  • Partner Providers: From our partner payment providers and verification services to confirm the validity of transactions and identities.

4. Why We Use Data

Your data is processed for the following essential purposes:

  • Account Management: Maintaining your profile and facilitating your access to the platform.
  • Financial Transactions: Processing deposits and withdrawals efficiently.
  • Security and Compliance: Verifying your age and identity to prevent fraud, money laundering, and multi-accounting.
  • Personalization: Tailoring the site content to improve your user experience.
  • Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotional offers only if you have explicitly consented to receive them.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Payment processors, identity verification services, and technical hosting providers necessary for the operation of the site.
  • Legal Authorities: When required by applicable law or to respond to a valid legal request from a regulatory agency.

6. How We Protect Data

We employ robust technical and organizational measures to safeguard your information:

  • Encryption: Use of industry-standard encryption protocols for data in transit.
  • Access Control: Strict internal policies that limit data access to authorized personnel only.
  • Data Isolation: Payment sensitive data is handled through isolated, secure channels.
  • Continuous Monitoring: Active monitoring of our systems to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to remember your preferences and ensure the security of your session. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

As a user, you possess several rights regarding your personal data:

  • Access & Correction: You may request a copy of your data or ask us to correct inaccuracies.
  • Deletion & Portability: You may request the deletion of your account or the transfer of your data.
  • Objection & Consent: You can withdraw your consent for marketing communications at any time.

To exercise these rights, please contact our support team via the channels available on the Support page.

Important Note: Please be aware that even after account closure, certain data must be retained for a specific period as required by gambling laws and anti-money laundering regulations in the Philippines.

9. How Long We Retain Data

We store your personal information for the duration of your active account lifecycle. Once an account is closed, we retain only the data necessary to comply with the timeframe required by applicable law in the Philippines.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately, and any funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account may report this through our available support channels.

11. Cross-Border Transfers

Some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to maintain the privacy and security of your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions or concerns regarding your privacy or the way we handle your data, please reach out to us through the official contact methods available on our Support page.