Privacy Policy

1. Introduction and Scope

Welcome to Jackpot City Philippines. We are committed to protecting the privacy and security of our players. This Privacy Policy outlines how we handle your personal information when you use our online casino Philippines platform, including our real money slots and live dealer services.

This policy applies to all users accessing our website, mobile applications, and related gaming services. By joining Jackpot City, you consent to the data practices described in this statement.

2. Types of Personal Information Collected

To provide a premium gaming experience, Jackpot City Philippines collects several types of information:

• Registration Data: Name, date of birth, email address, phone number, and physical address.
• Payment Details: Transaction history, partially masked credit/debit card details, and e-wallet information for processing deposits and withdrawals.
• Gameplay Activity: Records of bets placed, games played (such as real money slots), wins, and losses.
• Device Information: IP address, browser type, operating system, and unique device identifiers.

3. How Personal Information is Collected

We gather data through various channels to ensure a seamless service:

Direct Input

Information you provide when creating an account, verifying your identity, or contacting our support team.

Automatic Tracking

Technical data collected automatically via cookies and similar technologies as you navigate the Jackpot City platform.

Third-Party Providers

Information received from credit reference agencies, identity verification services, and fraud prevention partners to comply with Philippine regulatory standards.

4. Purpose of Data Usage

Your data allows us to maintain the highest standards of online betting PH services:

• Account Management: Setting up and managing your secure gaming profile.
• Transaction Processing: Facilitating fast and secure financial transfers.
• Personalization: Tailoring our game recommendations and bonuses to your preferences.
• Fraud Prevention: Monitoring for suspicious activity to protect your funds and the platform's integrity.
• Regulatory Compliance: Meeting legal obligations set by PAGCOR and anti-money laundering (AML) laws.

5. Data Sharing and Disclosure

Jackpot City Philippines does not sell your personal data. We only share information with:

• Payment Processors: To facilitate your banking requests safely.
• Regulatory Authorities: When required by law or to protect the safety of our community.
• KYC Partners: Third-party services that verify identity and prevent underage gambling.
• Analytics Providers: To help us improve our platform performance and user interface.

6. Data Security Measures

Protecting your information is our top priority. We employ military-grade security protocols:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted.
• Secure Servers: Your data is stored in high-security environments with restricted physical and digital access.
• Access Controls: Only authorized personnel with a legitimate "need to know" can access sensitive information.
• Regular Audits: We undergo frequent security assessments to identify and mitigate potential vulnerabilities.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience at Jackpot City Philippines:

Essential Cookies: Necessary for the website to function, such as keeping you logged in.

Performance Cookies: Help us understand how players interact with our real money slots and pages.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through your browser settings, though some features of the platform may be limited if cookies are disabled.

8. Player Rights

As a player at Jackpot City, you have specific rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of any inaccurate or incomplete data.
• Deletion: Request the removal of your data under certain conditions (Right to be Forgotten).
• Opt-out: Withdraw consent for marketing communications at any time via your account settings.

9. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Typically, this includes the duration of your account membership plus a period required by Philippine financial and gaming regulations (usually 5-7 years) for record-keeping and audit purposes.

10. Age Restriction and Minors Protection

Jackpot City Philippines strictly enforces an 18+ policy. Our services are not intended for individuals under the age of 18 or the legal age for gambling in their jurisdiction. we perform rigorous age verification checks and will immediately terminate any account found to be operated by a minor.

11. International Data Transfers

Your data may be processed in servers located outside the Philippines. We ensure that such transfers are protected by standard contractual clauses and provide the same level of protection as required under the Philippine Data Privacy Act of 2012.

12. Changes and Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date." Continued use of the platform constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how Jackpot City Philippines handles your data, please reach out to our Data Protection Officer: